How to move from Crisp to LastWorker

To move from Crisp to LastWorker, you must export your conversations from their admin settings before canceling your plan. You then import your contact list into the LastWorker dashboard. While you can recreate your chat widget and email connections for free, historical internal notes and specific message threading rarely survive the transfer between these two different database structures.

Why would a business move away from Crisp?

I spent years managing a dental practice with eleven front desks. We watched every penny. Crisp is a solid tool, and I want to be honest about its strengths. They use a workspace pricing model. If you have a team of eight people on their Essentials plan, you pay one flat fee rather than paying eight separate times. For a growing team, that is a predictable way to manage a budget.

However, many small shops find the entry point steep. The Crisp Mini plan starts at approximately $45 per month for four seats. If you are a solo operator or a two person team, that is a significant monthly bill before you even send your first message. You can find their current rates at https://crisp.chat/en/pricing/ to confirm the latest numbers.

In my experience, the limits on the free version are what usually drive the move. On the Crisp free tier, you are limited to 100 customer profiles. Once you hit that 101st customer, you are forced to upgrade or lose visibility. In the businesses I worked with, we would hit 100 customers in a single busy weekend. LastWorker does not have a profile cap. We offer unlimited conversations and unlimited teammates for free.

How do you handle the data export?

Before you touch a single setting in your new LastWorker account, you need to secure your history. I have watched good leads die because a manager canceled a subscription before the export finished. It is a painful way to learn a lesson.

Log into your Crisp dashboard and export your conversations from their admin settings. You will typically receive a file containing your customer names, email addresses, and the text of their messages. This is your safety net.

You must accept a hard truth here: migrations are messy. You will likely lose your internal notes. If your team spent months tagging conversations or leaving private comments about a customer's temperament, that data often stays behind. The threading fidelity, which is how the software groups messages into a single conversation, also tends to break during a move.

I tell every business owner to keep those CSV or JSON files in a secure folder for at least thirty days. If a regular customer writes in and you cannot remember their history, you can search that local file. It is not as convenient as having it in the inbox, but it saves you from looking unprepared.

What is the process for setting up LastWorker?

Once you have your data, setting up the new system is a manual process. We do not have a one-click button that sucks everything in perfectly because, frankly, those buttons usually fail and leave a mess.

First, you will create your shared inbox. This is free. You can connect your support email addresses and your website chat widget. Unlike many tools in the market, we do not charge for adding teammates. I remember the stress of deciding which receptionist got a login and which one had to share. It led to security risks and confusion. At LastWorker, you just add the whole team.

Out of the twelve major support tools we track, four do not offer any free tier at all: LiveChat, Front, Zendesk, and Intercom. Among those that do, like HubSpot or Zoho Desk, you are often limited to two or three users. If you have a small restaurant group like the one I managed, you need more than two people in the loop.

How does the cost compare after the move?

The math is the most common reason I see for this switch. In a service business, margins are tight. A $45 monthly fee for Crisp Mini or a $25 per seat fee for Help Scout adds up to hundreds of dollars a year.

LastWorker does not have a subscription. There is no credit card required to start. Your live chat and email support are free forever. This includes the shared inbox, contacts, tickets, and your public help center.

The only time you pay is for usage. If you want to use AI to reply to a chat or email, it costs $0.04 per generated response. If you want an AI to answer your phone, it is $0.01 per minute. We even include the carrier cost in that penny. A phone number is $1 per month. Inbound SMS is free, and outbound is $0.03 per segment.

This usage model changed how I thought about staffing. Instead of paying for a "seat" that might sit empty on a slow Tuesday, you only pay for the work being done. If nobody calls and no AI is used, your bill is zero.

How do you manage the switch for your customers?

Your customers do not care what software you use. They care if you answer the phone and reply to their emails. When I ran front desks, a software change usually meant a day of missed messages.

To avoid this, keep both widgets active for a few hours. Put the LastWorker widget on your site first. Let the Crisp widget remain until the last active conversations are finished. Once the traffic is flowing into your new shared inbox, you can remove the old code.

One thing I appreciate about our setup is that AI is OFF by default. When you switch, everything is manual. A human answers. There are no generated responses until you decide to turn them on. This prevents the "uncanny valley" feeling where a customer realizes they are talking to a bot before you have even had a chance to train it.

What about the features you might miss?

I am not here to tell you that every single feature will be identical. Crisp has spent years building their specific ecosystem. They have specific integrations and a mobile app that some teams rely on.

If your team is used to a specific workflow in Crisp, the first week in LastWorker will feel different. Our interface is built for speed and clarity. We include the knowledge base and saved replies for free because I know how much time they save at 2am when you are trying to update a policy.

Only one other tool in our comparison table, Tawk.to, offers a similarly unrestricted free tier for chat history and agents. However, they place a brand badge on your widget unless you pay to remove it. We do not do that. We want your business to look professional from day one without a "powered by" link at the bottom of your chat box.

Should you make the move today?

If you are currently paying for a subscription that you barely use, or if you are hitting the 100 profile limit on the Crisp free plan, the move makes sense. The process of exporting your data and setting up your new inbox takes about an hour.

I have watched business owners hesitate because they fear the technical hurdle. In reality, the hardest part is just deciding to stop paying for seats. Once you move your email and chat to a free shared inbox, that $45 or $100 a month stays in your bank account. In a restaurant or a dental office, that is real money that can go toward supplies or a bonus for the staff.

The transition is a procedural task. Export your records. Keep a local copy. Set up your new free inbox. Reconnect your channels. It is a quiet, steady move that puts you back in control of your overhead. I have done this many times, and while no migration is perfect, the clarity of a $0 subscription is worth the effort.