Pricing
Free live chat and email support. Forever.
Not a trial, not a starter tier with a message cap. Unlimited conversations, unlimited teammates, full history. Pay only if you want AI to write the replies, or a phone number to go with it.
Live chat and email, unlimited. No card, no cap, no clock.
Start freeAI is optional and off until you switch it on.
Free, with no asterisk
The widget on your site, the shared inbox behind it, and every conversation that comes through. No cap on messages, no per-seat charge.
Send and receive on your own address, with threading, attachments, and tickets. Answer by hand and it never costs a cent.
Saved replies in your inbox and a public help center your customers can search themselves. Both free whether or not you use AI.
No per-seat pricing. Everyone who needs the inbox gets the inbox, and the price does not move.
Pay only for AI, and only if you want it
Every channel starts in manual mode. Nothing is generated and nothing is charged until you turn it on, and you can turn it back off from the same switch.
Chat, email, or SMS. Charged when a reply is generated, whether the AI sends it or drafts it for you.
The agent answers the phone and holds a real conversation. Carrier cost is already included.
Phone service, at what the carrier charges
Optional. You can point an existing number at LastWorker instead.
What the carrier charges us to send it, plus a hair. Inbound texts are free.
These are pass-through costs, not our margin. You can point an existing number at LastWorker and skip the rental entirely.
So how do we make money?
Fair question, and the answer is short. Live chat and email cost us almost nothing to run, so we do not charge for them. What costs money is AI, because every generated reply is a real bill from a model provider, and phone service, because carriers charge us per number, per minute, and per text.
So those two things are what we charge for. Everything else is free because making it free costs us little and makes the product worth telling people about.
There is no trial clock, no conversation cap, no per-seat fee, and no branding on your widget that you have to pay to remove. If you answer your own customers, you can use LastWorker for years and never pay us anything. That is the intended outcome, not a loophole.
Pricing questions, answered
What is actually free?
Live chat and email, completely. The widget, the shared inbox, unlimited conversations, contacts, tickets, your knowledge base, saved replies, the public help center, and as many teammates as you want. There is no trial clock on any of it and no credit card involved. You answer your customers yourself and it costs nothing, forever.
So what costs money?
Two things. AI, if you switch it on: $0.04 for a generated reply on chat, email, or SMS, and $0.01 a minute for AI answering the phone. And phone service, because carriers charge us for it: $1 a month for a number and $0.03 per outbound text segment. Inbound texts are free.
What is the catch?
There isn't one, and here is the reasoning so you can check it. Live chat and email cost us almost nothing to run, so charging for them would buy us little and cost us every customer who is not ready to pay. AI costs us real money per reply, and phone service costs us real money per number and per minute, so those we charge for. If you answer your own customers you will never see a bill, and that is fine by us.
Is the AI on by default?
No. New channels start in manual mode, which means nothing is generated and nothing is charged until you decide otherwise. When a message arrives you can answer it yourself for free, or click Generate to have the AI draft one for $0.04. If you like what it writes, you can switch that channel to draft-for-review or fully automatic from the channels page.
What happens when my balance hits zero?
Chat and email keep working exactly as before, because they were never drawing on the balance. AI replies and outbound texts pause until you top up. Your customers never see an error, and nothing gets lost.
How does the prepaid balance work?
You add funds up front and AI or phone usage draws them down. You can turn on auto-reload so a small top-up happens when the balance runs low. Because it is prepaid, your spend is capped at what you have loaded. There is no invoice at the end of the month for usage you did not expect.
Do I pay for spam or wrong numbers?
Not on chat or email, since those are free either way. On voice, a one-second hang-up does not cost the same as a five-minute booking, because calls are metered by the second rather than per call.
Start answering customers for free.
Set up in about fifteen minutes. Chat and email cost nothing, so there is no bill to weigh up before you try it.