Moving From Tidio to LastWorker

To move from Tidio to LastWorker, you should first export your conversation history from your Tidio admin settings to preserve your records. Once your data is saved, you can install the LastWorker chat widget on your site to handle unlimited conversations for free. This transition removes the 50-conversation monthly cap that causes Tidio's free widget to stop working.

How do I export my data from Tidio?

Before you touch anything else, you need to secure your data. I have worked with too many shops where someone hit the delete button before checking if the backup was actually finished. You should go into your Tidio admin settings and look for the option to export your conversations. Usually, this gives you a CSV file or a series of PDF documents.

You want to do this while your account is still active. If you wait until after you cancel your subscription, you might find yourself locked out of the very history you need. I recommend downloading your contact list and your past chat transcripts. Even if you cannot perfectly import the formatting into a new tool, having those files on your hard drive is your safety net.

I have spent years managing front desks and customer records. Nothing is more frustrating than a returning customer asking about a promise made six months ago, only for you to realize that data is gone. Take the ten minutes to run the export now. It is the only way to ensure your history survives the move.

Why does the migration feel messy?

I have to be honest with you. Moving data between any two support tools is never a perfect process. I am not here to give you a brochure that promises a one-click miracle. When you move from Tidio to LastWorker, or between any two platforms, you are going to lose some fidelity.

The raw text of the conversations is easy enough to save. However, the internal notes your team wrote to each other usually do not move. The specific way messages are threaded together often breaks. Custom fields you set up for specific ecommerce tags might not align perfectly.

This is why I tell people to keep their exported files in a searchable folder. If you need to see exactly what happened in a complex dispute from last year, you go to your archives. You use the new system to build a better future without the weight of old technical debt. The goal of moving is not to recreate the past perfectly: it is to stop paying for seats and conversation limits today.

Is Tidio actually better for some businesses?

Tidio is a solid tool, especially for ecommerce stores. If you are running a high-volume Shopify shop and you rely heavily on their visual flow builder, they are hard to beat. They have built a system that lets a non-technical owner drag and drop boxes to create a shopping bot. It is a good product for that specific use case.

I have used those flow builders. They are fun to play with until they get complicated. But for many service businesses, like the dental practice or the restaurant group I managed, those complex flows often just get in the way. Most of my customers just wanted an answer to a question or an appointment on the calendar.

If you find that you are spending more time fixing your bot flows than talking to customers, or if you are tired of the widget disappearing because you were "too successful" this month, then the trade-off is worth it. You are trading a complex flow builder for a system that stays online no matter how many people message you.

How does the pricing compare for a growing business?

Pricing is usually the reason people start looking for an alternative. Tidio offers a free tier, but it is limited. You get 50 billable conversations a month. If you have a good week and 51 people message you, the widget stops. I have watched good leads die because a piece of software decided I had reached my limit for the month.

Tidio's Starter plan is about $24.17 a month for 100 conversations. You can check their current rates at https://www.tidio.com/pricing/ to see how it scales. If you have a team of ten people, those costs can start to feel heavy, especially when you add their AI features.

At LastWorker, the live chat and email support are free forever. There is no limit on conversations. There is no limit on how many teammates you can have in the inbox. We do not have a subscription fee or a per-seat charge.

Out of the twelve major tools in the market, four do not even offer a free tier. Most of the others, like Crisp or HubSpot, limit you to just two seats on their free plans. We decided to go a different way. We make the tools free and only charge you for the actual work the AI does or the phone lines you use.

What happens to my AI workflows?

If you were using Lyro on Tidio, you were likely paying at least $32.50 a month for 50 conversations. That is a flat fee you pay whether the AI handles one question or all fifty. In my experience, small businesses hate flat fees for things they might not use every day.

LastWorker treats AI differently. It is off by default. If you turn it on, we do not charge you a monthly subscription. We charge you $0.04 per reply. If the AI answers a customer's question on chat or email, it costs four cents. If it does nothing, it costs nothing.

This model is much easier on a service business budget. When I was running a regional dental practice, our volume fluctuated. Some months were quiet: others were frantic with people trying to use their insurance before the end of the year. Paying for what you actually use is much more logical than a fixed monthly bill that assumes you are always busy.

How do I set up the free channels on LastWorker?

Setting up is straightforward. Once you have your account, you can create your shared inbox. This is where your emails and chats live together. You can invite your whole team because we do not charge per seat.

You can also set up your knowledge base. This is a public help center where you can host your own articles. This was one of the features I always wanted for my restaurant group. Instead of answering the same question about our holiday hours or gluten-free options twenty times a day, we could just point people to a link.

In LastWorker, the knowledge base, tickets, and saved replies are all free. You do not need a credit card to start using them. This allows you to get your team settled and your processes refined without a ticking clock on a free trial.

Why should I care about phone and SMS integration?

One thing Tidio does not focus on is the phone. For many of the shops I worked with, the phone was still the most important tool. A lead on a website is great, but a person calling to book an appointment is better.

LastWorker lets you add a phone number for $1 a month. If you want the AI to answer the phone, it costs $0.01 per minute. This includes the carrier costs. I have spent 2am writing phone scripts for human receptionists who would eventually quit or miss calls anyway. Having an AI that can answer the phone at 3am for a penny a minute is a massive shift for a small business.

We also handle SMS. Outbound texts are $0.03 per segment, and inbound texts are free. If you are moving away from a chat-only tool like Tidio, having your phone, SMS, email, and chat all in one inbox makes life significantly easier. You no longer have to jump between four different tabs to see if a customer followed up on their email with a text message.

The transition process

I suggest running both tools for a day or two. Put the LastWorker widget on your site and see how it feels. Send yourself some test emails. Get your team used to the shared inbox.

Once you are comfortable, you can go ahead and cancel the Tidio subscription. Remember to do that final export of your data before you pull the plug.

The way I see it, software should be a tool that helps you grow, not a tax on your success. You should be able to talk to as many customers as you want without worrying about a bill at the end of the month or a widget that disappears when you need it most. Moving away from seat-based pricing and conversation limits is a practical step toward running a more efficient business.--- title: "Moving From Tidio to LastWorker" description: "A practical guide to exporting your Tidio chat history and moving your customer support to a platform without conversation limits." date: "2026-07-25" author: "Jerry Holt" takeaways:

• "Export your Tidio conversations from the admin settings before you cancel your subscription."
• "Migrations usually lose internal notes and original message threading between any two software tools."
• "Tidio limits free accounts to 50 conversations a month while LastWorker offers unlimited free chat."
• "LastWorker charges $0.04 per AI reply only when generated, rather than a flat monthly AI fee." faq:
• q: "Can I move my Tidio chat history to LastWorker?" a: >- You can export your Tidio conversation history from their admin settings as a CSV or PDF. While you cannot directly import the raw chat logs into the LastWorker timeline yet, keeping these files ensures you have a permanent record of customer interactions for your CRM or legal needs.
• q: "What happens to my Tidio widget when I hit the limit?" a: >- On the Tidio free tier, once you reach 50 billable conversations in a month, the chat widget disappears from your website until the next billing cycle. This can result in missed leads. LastWorker does not have a conversation limit on its free chat tool.
• q: "How much does AI cost on LastWorker compared to Tidio?" a: >- Tidio's Lyro AI starts at approximately $32.50 a month for 50 conversations. LastWorker does not have a monthly subscription for AI. Instead, you are charged $0.04 only when the AI actually generates a reply on chat, email, or SMS. related:
• free-live-chat-software
• free-support-tools-hidden-costs
• customer-support-response-time-benchmarks
• how-to-set-up-a-help-center

---

To move from Tidio to LastWorker, you should first export your conversation history from your Tidio admin settings to preserve your records. Once your data is saved, you can install the LastWorker chat widget on your site to handle unlimited conversations for free. This transition removes the 50-conversation monthly cap that causes Tidio's free widget to stop working.

How do I export my data from Tidio?

Before you touch anything else, you need to secure your data. I have worked with too many shops where someone hit the delete button before checking if the backup was actually finished. You should go into your Tidio admin settings and look for the option to export your conversations. Usually, this gives you a CSV file or a series of PDF documents.

You want to do this while your account is still active. If you wait until after you cancel your subscription, you might find yourself locked out of the very history you need. I recommend downloading your contact list and your past chat transcripts. Even if you cannot perfectly import the formatting into a new tool, having those files on your hard drive is your safety net.

I have spent years managing front desks and customer records. Nothing is more frustrating than a returning customer asking about a promise made six months ago, only for you to realize that data is gone. Take the ten minutes to run the export now. It is the only way to ensure your history survives the move.

Why does the migration feel messy?

I have to be honest with you. Moving data between any two support tools is never a perfect process. I am not here to give you a brochure that promises a one-click miracle. When you move from Tidio to LastWorker, or between any two platforms, you are going to lose some fidelity.

The raw text of the conversations is easy enough to save. However, the internal notes your team wrote to each other usually do not move. The specific way messages are threaded together often breaks. Custom fields you set up for specific ecommerce tags might not align perfectly.

This is why I tell people to keep their exported files in a searchable folder. If you need to see exactly what happened in a complex dispute from last year, you go to your archives. You use the new system to build a better future without the weight of old technical debt. The goal of moving is not to recreate the past perfectly: it is to stop paying for seats and conversation limits today.

Is Tidio actually better for some businesses?

Tidio is a solid tool, especially for ecommerce stores. If you are running a high-volume Shopify shop and you rely heavily on their visual flow builder, they are hard to beat. They have built a system that lets a non-technical owner drag and drop boxes to create a shopping bot. It is a good product for that specific use case.

I have used those flow builders. They are fun to play with until they get complicated. But for many service businesses, like the dental practice or the restaurant group I managed, those complex flows often just get in the way. Most of my customers just wanted an answer to a question or an appointment on the calendar.

If you find that you are spending more time fixing your bot flows than talking to customers, or if you are tired of the widget disappearing because you were "too successful" this month, then the trade-off is worth it. You are trading a complex flow builder for a system that stays online no matter how many people message you.

How does the pricing compare for a growing business?

Pricing is usually the reason people start looking for an alternative. Tidio offers a free tier, but it is limited. You get 50 billable conversations a month. If you have a good week and 51 people message you, the widget stops. I have watched good leads die because a piece of software decided I had reached my limit for the month.

Tidio's Starter plan is about $24.17 a month for 100 conversations. You can check their current rates at https://www.tidio.com/pricing/ to see how it scales. If you have a team of ten people, those costs can start to feel heavy, especially when you add their AI features.

At LastWorker, the live chat and email support are free forever. There is no limit on conversations. There is no limit on how many teammates you can have in the inbox. We do not have a subscription fee or a per-seat charge.

Out of the twelve major tools in the market, four do not even offer a free tier. Most of the others, like Crisp or HubSpot, limit you to just two seats on their free plans. We decided to go a different way. We make the tools free and only charge you for the actual work the AI does or the phone lines you use.

What happens to my AI workflows?

If you were using Lyro on Tidio, you were likely paying at least $32.50 a month for 50 conversations. That is a flat fee you pay whether the AI handles one question or all fifty. In my experience, small businesses hate flat fees for things they might not use every day.

LastWorker treats AI differently. It is off by default. If you turn it on, we do not charge you a monthly subscription. We charge you $0.04 per reply. If the AI answers a customer's question on chat or email, it costs four cents. If it does nothing, it costs nothing.

This model is much easier on a service business budget. When I was running a regional dental practice, our volume fluctuated. Some months were quiet: others were frantic with people trying to use their insurance before the end of the year. Paying for what you actually use is much more logical than a fixed monthly bill that assumes you are always busy.

How do I set up the free channels on LastWorker?

Setting up is straightforward. Once you have your account, you can create your shared inbox. This is where your emails and chats live together. You can invite your whole team because we do not charge per seat.

You can also set up your knowledge base. This is a public help center where you can host your own articles. This was one of the features I always wanted for my restaurant group. Instead of answering the same question about our holiday hours or gluten-free options twenty times a day, we could just point people to a link.

In LastWorker, the knowledge base, tickets, and saved replies are all free. You do not need a credit card to start using them. This allows you to get your team settled and your processes refined without a ticking clock on a free trial.

Why should I care about phone and SMS integration?

One thing Tidio does not focus on is the phone. For many of the shops I worked with, the phone was still the most important tool. A lead on a website is great, but a person calling to book an appointment is better.

LastWorker lets you add a phone number for $1 a month. If you want the AI to answer the phone, it costs $0.01 per minute. This includes the carrier costs. I have spent 2am writing phone scripts for human receptionists who would eventually quit or miss calls anyway. Having an AI that can answer the phone at 3am for a penny a minute is a massive shift for a small business.

We also handle SMS. Outbound texts are $0.03 per segment, and inbound texts are free. If you are moving away from a chat-only tool like Tidio, having your phone, SMS, email, and chat all in one inbox makes life significantly easier. You no longer have to jump between four different tabs to see if a customer followed up on their email with a text message.

The transition process

I suggest running both tools for a day or two. Put the LastWorker widget on your site and see how it feels. Send yourself some test emails. Get your team used to the shared inbox.

Once you are comfortable, you can go ahead and cancel the Tidio subscription. Remember to do that final export of your data before you pull the plug.

The way I see it, software should be a tool that helps you grow, not a tax on your success. You should be able to talk to as many customers as you want without worrying about a bill at the end of the month or a widget that disappears when you need it most. Moving away from seat-based pricing and conversation limits is a practical step toward running a more efficient business.